Returns Policy
We want you to be completely satisfied with your purchase from alzir. If you’re not happy with your order, we’re here to assist! Please contact us at info@alzir.shop if you need any help.
For more details on our Returns Policy, please read below.
Order Modifications or Cancellations
Once your order is placed, you have 24 hours to contact our customer support team for modifications, address changes, or order cancellations. After 24 hours, your order will have entered the fulfillment process and cannot be modified or canceled.
Damaged or Incorrect Order
We take great care in ensuring that every product is carefully handled and shipped. However, if you receive a damaged or incorrect item, please take a clear photo of the item(s) and email it to us at info@alzir.shop within 7 days of receiving the order, along with your order number.
Once we verify the issue, we will send you a replacement immediately.
- No return cost for defective or damaged items.
- Claims beyond 30 days from the delivery date will not be eligible for a refund or exchange.
Please Note: Normal signs of wear, breakage, or damage resulting from improper use, maintenance, accidents, or theft are not covered by this policy.
Order Not Received
If your order has not arrived within 30 business days of the order date, please contact us at info@alzir.shop for assistance.
Important:
- Ensure your shipping address is correct and complete during checkout. We are not responsible for undeliverable packages due to incorrect or incomplete address information.
- If tracking shows “Delivered” but you haven’t received the package, please reach out to the shipping carrier for assistance.
- Customers are responsible for reshipment costs for failed deliveries caused by incorrect addresses or missed delivery attempts.
Customs Duties
Customs policies vary by country. Please contact your local customs office for information about any policies that apply to your location.
alzir is not responsible for customs clearance charges, import duties, or taxes.
- If a package is undelivered due to refusal to pay customs duties, the order will not be eligible for a refund. Return shipping costs will be the customer’s responsibility.
Returns
Our return policy lasts 30 days from the date your order was delivered. If 30 days have passed, we cannot offer a refund or exchange.
Eligibility Requirements for Returns:
- Items must be unused and in the same condition as when received.
- Items must be in their original packaging.
Additional Details:
- Free return shipping is available for defective or damaged products.
- For change-of-mind returns, customers are responsible for return shipping costs.
- Final sale items are not eligible for returns.
- Hygiene-related items cannot be returned if used.
Refund Process:
- Once we receive and inspect the returned item, we will process your refund within 3 business days.
- Refunds may take up to 10 days to reflect in your account, depending on your bank’s processing time.
How to Initiate a Return
To begin the return process, please contact us via email at info@alzir.shop. Provide your order number and a description of the issue.
Contact Us
alzir
Address: 165 Roll Gardens, Gants Hill, Ilford, United Kingdom, IG2 6TL
Email: info@alzir.shop
Phone: +447570179911
Operating Hours: Monday – Friday | 9:00 AM – 5:00 PM (GMT)